Privacy Policy

This privacy policy sets out how Ludgate Consultancy & Training Ltd. uses and protects any information that you give when you use this website.

Ludgate Consultancy & Training Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy policy.

Ludgate Consultancy & Training Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy was last updated on 24/05/2018.

Ludgate Consultancy & Training Ltd. ("we", "us") is the operator of the website www.ludgateconsult.co.uk. We collect, use and are responsible for certain information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal information for the purposes of those laws. The person responsible for how we handle personal information is Jane Ludgate.

Ludgate Consultancy & Training Ltd. processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our services.
We collect information over the telephone, from personal meetings, received emails and our online contact forms.

We collect the following information to understand your needs and provide you with a response to your submission of an enquiry form our website:

• Name
• Email Address
• Your message

Your consent will be required to be able to use the email address for marketing purposes.

Visitors to this website who have JavaScript enabled are tracked using Google Analytics. Google Analytics collects various data about the user which is used by Ludgate Consultancy & Training Ltd. to optimise the website and to monitor the effectiveness of the website for marketing purposes. Google Analytics stores the following information:

• Time of visit, pages visited and time spent on each page/visit.
• Type of browser used.
• Type of operating system and some software settings.
• The referring website (for example, if you visit the site via Google - the search term used).
• IP address or host/domain name. This may include:
• Internet connection speed.
• Geographical data.
• Hostname.

Very rarely we may receive information about you from other sources which we will add to the information we already hold about you in order to help us provide services to you and to improve and personalise our service to you.

Ludgate Consultancy & Training Ltd. has a legitimate interest to collect and process information about you for the following key reasons:

• To process your enquiry and contact you subsequently regarding your enquiry should this be necessary, for example to provide additional information or quotations.
• To contact you regarding news and services by email, phone or post.
• We may also use your information to contact you for market research purposes.

We will never sell your data.

Ludgate Consultancy & Training Ltd. will store your data for the purposes outlined in this policy until you unsubscribe from our email marketing or request for your data to be deleted (See "Controlling your personal information" to find out how you can request for your data to be deleted).

Ludgate Consultancy & Training Ltd. is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online Personal data will be retained for as long as it is necessary, e.g. for as long as we have, or need to keep a record of, a relationship with a business contact. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years.

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Ludgate Consultancy & Training Ltd. will use your data for marketing purposes where consent has been given. You can opt out of receiving these communications at any time by selecting the "Unsubscribe" link within any of our email campaigns. You can also opt out by sending us an email to jane@ludgate-consult.co.uk with your details and we will process this for you.

Ludgate Consultancy & Training Ltd. will endeavour to keep your information accurate and up-todate. If your personal details change, you can inform us by sending an email to jane@ludgate-consult.co.uk. You may request a copy of the personal details we hold on you by emailing jane@ludgate-consult.co.uk or writing to us at 22 Friars Quay, Norwich NR3 1ES. You may also exercise your right to have your data deleted or restricted by emailing or writing to us at the above addresses.